29 Dec Important Experience and Services of Airport Management Firms
Important Experience and Services of Airport Management Firms
Aviation system management is a complicated subject and often requires ground-level expertise and experience. Most of the fixed-base operators and MROs often look for specialized companies that can deal with the needs of aviation infrastructure management.
To be very precise, airport management is a complicated and extremely dedicated field of work, and only a handful of companies around the world have the experience, capability, resources and manpower to deal with the metrics and different elements associated with the field. Here are some of the aspects you should know about.
Why hire specialized airport management firms?
The prime reason for hiring an experienced airport management firm is to bring scalability and expertise to a project. The management principles in aviation need to be extremely focused and accountable, and most stakeholders and investors want to see results and meaningful metrics in a clear and concise way.
Airport management services are planned around these concepts, blending the elements of profitability, service and safety with airport infrastructure. Of course, the quality and essence of management also reflects extensively on the overall brand equity and value.
Deciding on services
1. Stakeholders and investors need to understand the management style and experience of a company before considering it for aviation infrastructure operations. It is important that a service provider has deep experience in the industry, which is highly regulated and extremely specialized to mitigate risks. If you are a stakeholder or want to hire a service provider for fixed-base operation management, make sure that you check their work profile in detail.
2. Secondly, the management style is also extremely important. Most of the known and recognized airport management firms work in extreme balance, taking regular feedback from all of the airport’s stakeholders. Apart from the basic feedback from customers and direct passengers, the company would take inputs and views of the relevant parties, such as airport vendors and sponsors.
This may also include operational reviews, which are usually completed by comparing the benchmarks of the industry along with varied types of proprietary metrics that are relevant to the specific area of management.
3. Of course, airport management is an extensive field, so you need to know a service providing company’s capabilities. This can be anything from airport FBO, MRO and ACM management and operations, to facility management, capital project management services, operational audits, and custom managerial reporting packages.
Some companies also deal with property, corporate and franchise training, which is important for many parties involved with the services, while specialized cost containment programs may also be offered for reducing operational expense. Some companies also have special preventative maintenance programs, which are intended to smooth maintenance and repair costs over time.
Depending on the needs of the stakeholders, the services of airport management can differ and can be customized to meet the airport sponsor’s management goals. Carefully diligence the experience and management of the company before taking the final decision. At the end of the day, airport management extends beyond just operations and requires more hands-on experience than regular management projects.
Things Worth Knowing About Airport Facility Management
Facility management services in general require considerable experience and expertise. Airport facility management is an even bigger challenge due to the specialized range of tasks and operations. Here are some of the things you need to know.
What does the job entail?
A limited number of different companies are involved in airport facility management at both commercial and general aviation airports. Most of these companies have a specific and pre-defined range of tasks, which can be anything from management of field equipment to air traffic services, asset management, and the provision of contract labor.
These companies also handle the movement of passengers, baggage and cargo and may also handle catering, sanitation, landscaping and other facility operations that are typically required on core airport infrastructure and in airport facilities such as terminals.
While some of the airport facility management companies work directly for airport sponsors, others are hired by other asset owners such as airport tenants, commercial carriers, and so on.
The need for specialization
A lot of the tasks referenced above require specific expertise in the aviation sector. In fact, companies that are involved in general facility management in other industries often do not possess the experience, licenses and permits necessary to work in the aviation sector.
One of the major tasks in this regard is the training of airport based staff and employees in airport specific safety and security measures. Not every company that provides airport facility management services has proficiency wide range of capabilities, but some of them are capable of providing multiple services.
Depending on the nature of the contract, companies involved in airport facility management may have different capabilities and responsibilities. From managing the airport terminals to handling the baggage and passenger movements, some companies may perform all of the services.
If you are an airport facility owner, you can contact one of these companies for your requirements, and they will provide a services proposal which should be ideally based on efficiency and cost reduction, innovation and transparent reporting, and maximizing brand and asset value.
The company should also bring a wide range of experience and capabilities to the table, and they should provide you with references from previous operations.
Finding a company
Selecting a service provider for airport facility management can be tricky. If the company is being hired by the airport authorities, they need to have certain permits and licenses, besides prior experience of working on airports of similar size and scope.
On the contrary, private asset owners are more concerned about ROI, and therefore, they should seek a company with the experience and expertise to maximize that aviation asset’s value.
If the company can manage additional on-airport services such as Fixed Base Operations (FBO), Maintenance Repair and Overhaul (MOR) and Aircraft Charter and Management (ACM) it is always an added advantage.
There’s no denying that professional airport facility management is important for all concerned stakeholders, and it is essential to provide quality service to the flying public.
These companies not only provide management but also deliver the customer experience, which is why their role in the industry is critical and highly respected.